The Relationships Your Company Is Throwing Away

A Norwegian Aqua cruise reveals a missed opportunity: incredible performers and employees creating memorable experiences, but no way for guests to stay connected.

KANA Enhances KANA IQ

KANA Software, Inc., a provider of multi-channel customer service, has announced enhancements to KANA IQ, the company's solution for enterprise knowledge management and customer service optimization. KANA IQ 9.1 features new workflow capabilities for managing the...

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How to Launch an Influencer Campaign

We all know that good word-of-mouth is integral to the success of a business. I bet the last time you tried out a new restaurant, you did it on the recommendation of a friend—or maybe you just checked the Yelp reviews. The 2015 “Nielsen Global Trust in...

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Transforming the Drive to Web Campaign  

Many marketers view a “drive to web” campaign as simply moving an audience to a landing page in order to garner sales, signups, or other actions. The campaign launches, the desired actions are tabulated, and the marketing team moves on to the next...

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Kofax Acquires Mohomine

Kofax, an information capture vendor, has acquired San Diego-based automated text classification and extraction developer Mohomine in a cash transaction. Kofax is the product-development subsidiary of DICOM Group plc. Kofax expects to release the first products...

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