You’re Not Lost. You’re Inside the Matrix.

Seeing systems clearly doesn’t give you answers. It gives you better questions. And better questions are usually where meaning begins.

KANA Enhances KANA IQ

KANA Software, Inc., a provider of multi-channel customer service, has announced enhancements to KANA IQ, the company's solution for enterprise knowledge management and customer service optimization. KANA IQ 9.1 features new workflow capabilities for managing the...

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How to Launch an Influencer Campaign

We all know that good word-of-mouth is integral to the success of a business. I bet the last time you tried out a new restaurant, you did it on the recommendation of a friend—or maybe you just checked the Yelp reviews. The 2015 “Nielsen Global Trust in...

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Transforming the Drive to Web Campaign  

Many marketers view a “drive to web” campaign as simply moving an audience to a landing page in order to garner sales, signups, or other actions. The campaign launches, the desired actions are tabulated, and the marketing team moves on to the next...

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Kofax Acquires Mohomine

Kofax, an information capture vendor, has acquired San Diego-based automated text classification and extraction developer Mohomine in a cash transaction. Kofax is the product-development subsidiary of DICOM Group plc. Kofax expects to release the first products...

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