KANA Software, Inc., a provider of multi-channel customer service, has announced enhancements to KANA IQ, the company’s solution for enterprise knowledge management and customer service optimization. KANA IQ 9.1 features...
Read MoreYou’ve stepped out of your house for a run around the neighborhood. Half an hour passes and you check your smart fitness watch and are pleasantly surprised to find that you’ve achieved more mileage than usual for...
Read MoreWe all know that good word-of-mouth is integral to the success of a business. I bet the last time you tried out a new restaurant, you did it on the recommendation of a friend—or maybe you just checked the Yelp reviews. The...
Read MoreThe automotive industry has staked a strong claim on innovative marketing tactics–and the proof is in the sales. High consideration purchases like a vehicle often require different strategies than smaller, one-off...
Read MoreIt’s hardly news that consumer preferences have shifted from outright ownership to paying for services on a subscription basis. The so-called subscription economy is going strong, with popular services such as Netflix and...
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