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Wolters Kluwer Health Launches Brand Probability File

Wolters Kluwer Health, a global provider of information for healthcare professionals and students, announced the launch of its new Brand Probability File, which simplifies data analysis for brand vs. generic decisions. It is offered under the Medi-Span product line,...

EPA Chooses Documentum ECM

Documentum, a provider of enterprise content management (ECM) software, has announced that the U.S. Environmental Protection Agency (EPA) has selected the Documentum ECM platform as the standard for records management and document management applications throughout...

New Study Reveals Customer Service and Channel Preferences

The results of a large-scale study of more than 24,000 consumers in 12 countries by Verint Systems Inc.--with support from Opinium Research LLC, and research and advisory firm IDC--identifies a tipping point between digital and traditional customer service....