Today’s consumers expect to be able to buy what they want, when they want, and where they want. They value retailers that demonstrate an understanding of their needs and that create personalized offers tailored to their...
Read MoreDigital channels have transformed the customer experience battlefront. The terrain has changed and it’s more challenging than ever, as the battle for customer experiences is a 24/7 job. Today’s consumers expect...
Read MoreThe right tools are an integral part of getting any job done. In the world of digital content tools are plentiful, so finding the right one for you can be tricky. That’s why we ask the experts what tools they use to get...
Read MoreCustomer communications management—or CCM—is a term that has been making its way into marketing and customer relations circles and conversations lately. But, is it something new, or just a repositioning of the same,...
Read MoreAfter a particularly tough winter, spring cleaning has hit our neighborhood hard, and we recently received a bag of old electronics for the kids. Buried underneath a phone and handheld organizer were three versions of portable...
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