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Post-Purchase CX: The Forgotten Step on the Customer Journey
Focused change within a business is a hard reality to create, especially when so many stakeholders want different things from their internal teams. But delivering a superior customer experience is one thing an entire organization can get behind. For the past several...
Promoting Your Ebook: The Importance of Knowing Your Audience
Word up to would-be writers, novelists, self-help scribes and long-form authors everywhere: Get ready to turn the page and make the jump from print to pixels. Because if you haven't transitioned to electronic publishing yet, you'll need to get up to speed fast and not...
How Podcasts Became So Popular (and How to Start One)
Everyone’s talking about podcasts. If you’re like most people, you’re subscribed to a dozen or more of these audio content serials, and they’ve become an important part of your daily life. There’s a lot of opportunity to be had here,...