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KANA Unveils New Email Response Management Application
KANA Software, Inc., a provider of Service Resolution Management (SRM) solutions, has announced enhancements to its email response management application, KANA Response. KANA Response allows companies to manage and respond to all email inquiries. KANA Response is...
7 Tips to Win the Competition for Attention
Anyone in the marketing world knows how tough it can be to get noticed by the right person. Competition is fierce. The consumer market is saturated with products, brands, and businesses that take up space and the “attention market share” from millions of...
Copyright and Fair Use in the Digital Age
According to the U.S. Copyright Office, "It is a principle of American law that an author of a work may reap the fruits of his or her intellectual creativity for a limited period of time." "Copyright" literally means the right to copy. There are more than 300 years of...