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4 Companies to Watch in 2020

We cover many companies throughout the year, and not all of them make it to the EContent 100 list. But that doesn't make what they’re doing any less interesting—or important. That’s why, each year, we like to spotlight a few companies that we think...

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Finding Meaning in Global Customer Experience

Have you ever repeated a word or phrase so many times that it becomes meaningless? Or written a word so many times that it begins to look misspelled? This psychological phenomenon, first identified by Edward Titchener in 1915, is called semantic satiation, or verbal...

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