A Norwegian Aqua cruise reveals a missed opportunity: incredible performers and employees creating memorable experiences, but no way for guests to stay connected.
The Relationships Your Company Is Throwing Away
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The Valuable Friction We Should Keep
Why valuable friction still matters in an AI-driven world, and how to decide what technology should handle versus what we should keep doing ourselves.
Do the Thing Before You Judge the Thing
We’re getting very good at judging ideas before we ever experience them. Maybe we should reverse the order.