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KANA Enhances KANA IQ

KANA Software, Inc., a provider of multi-channel customer service, has announced enhancements to KANA IQ, the company's solution for enterprise knowledge management and customer service optimization. KANA IQ 9.1 features new workflow capabilities for managing the...

Storytelling with IoT: What Brands Need to Understand to Maximize ROI

You’ve stepped out of your house for a run around the neighborhood. Half an hour passes and you check your smart fitness watch and are pleasantly surprised to find that you’ve achieved more mileage than usual for that amount of time. Smiling, you head home...

How to Launch an Influencer Campaign

We all know that good word-of-mouth is integral to the success of a business. I bet the last time you tried out a new restaurant, you did it on the recommendation of a friend—or maybe you just checked the Yelp reviews. The 2015 “Nielsen Global Trust in...