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Seven Reasons Why Most Chatbots Launched in 2017 Are Dead on Arrival
Chatbots are hot right now. They’re rapidly changing from just a buzzword within the creative and marketing industries into a real emerging marketplace and new interface with the potential to radically alter the mobile landscape-—and the mobile moments...
3 Reasons Why Language Technology Should Be Your Globalization ‘Cobot’
Collaborative robots (aka cobots) are usually defined as physical robots interacting with human workers in complex product supply chains. But it’s not unreasonable to consider language technology solutions as cobots for globalization purposes. Their role has...
AI Needs Content Strategy More Than Ever
Last year, I was working with a telecommunications software company that wanted to integrate a chatbot into its solutions. Like many companies, it was looking to reduce support costs including calls and TWC (time with customer). The company researched a handful of...