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Monetizing Value-Add

Enhancing FIND's RevenuesFIND (Federal Information & News Dispatch), a small electronic publisher that provides government and business information through third-party distributors, such as Factiva and LexisNexis, believes that its precise coding of documents has...

What Does the Digital Generation’s Tech Fatigue Mean for Content Providers?

They started graduating from college and entering the workforce around 2002, according to most sources, although the precise dates for when the millennial generation (aka GenY or Digital Natives) starts and ends vary quite a bit. Technology has always been part of...

KANA Unveils New Email Response Management Application

KANA Software, Inc., a provider of Service Resolution Management (SRM) solutions, has announced enhancements to its email response management application, KANA Response. KANA Response allows companies to manage and respond to all email inquiries. KANA Response is...