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EPA Chooses Documentum ECM
Documentum, a provider of enterprise content management (ECM) software, has announced that the U.S. Environmental Protection Agency (EPA) has selected the Documentum ECM platform as the standard for records management and document management applications throughout...
New Study Reveals Customer Service and Channel Preferences
The results of a large-scale study of more than 24,000 consumers in 12 countries by Verint Systems Inc.--with support from Opinium Research LLC, and research and advisory firm IDC--identifies a tipping point between digital and traditional customer service....
An Inseparable Pair: The Impact of Social Media and Content Marketing
Having lots of content is great, but it's nothing without an audience. The growth of social media platforms has become an integral part of content marketing. Many believe that social media and content marketing are interchangeable, but they’re not—they are...