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What You Need to Know About Vendor Professional Services
In a typical information management technology project--be it ECM, CMS, or DAM--you, as a customer, are bound to deal with vendor services. Here are a few pointers to consider and pitfalls to avoid.First and foremost, you will be spending a lot of money on vendor...
The Social Media Echo Chamber in the Post-Factual Age
Brexit means Brexit,” said new British Prime Minister Theresa May as she took office, keen to stress that her government will respect the outcome of the historic referendum. The nation is now in a kind of suspended animation—the U.K. is technically still a...
Social Media is a Game-Changer in the B2B and B2C Customer Journey
Ten years ago, if someone told you that your clients would be purchasing your products or services via a post or tweet, you might have thought they were a bit foolish. Now, however, social media plays a significant role in the customer journey.Social media is not only...