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Following a presentation at a recent global customer experience summit I was glad to discuss drivers and enablers of content effectiveness around the world once again. Quality and consistency came up naturally as topics of interest to many attendees and speakers. As I...
Natural language generation (NLG) is a subset of natural language processing (NLP) that aims to produce natural language from structured data. It can be used in chatbot conversations, but also for various types of content creation, such as summarizing data and...
With customers speaking multiple languages across geographic borders, global businesses must ensure that they are not only translating customer communications, but doing it well. According to Pew Research, as of June 2015 English is used by 26% of internet...