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They started graduating from college and entering the workforce around 2002, according to most sources, although the precise dates for when the millennial generation (aka GenY or Digital Natives) starts and ends vary quite a bit. Technology has always been part of...
KANA Software, Inc., a provider of Service Resolution Management (SRM) solutions, has announced enhancements to its email response management application, KANA Response. KANA Response allows companies to manage and respond to all email inquiries. KANA Response is...
Anyone in the marketing world knows how tough it can be to get noticed by the right person. Competition is fierce. The consumer market is saturated with products, brands, and businesses that take up space and the “attention market share” from millions of...